Delivery & Return

At Al Naraeb International, we take immense pride in crafting premium, natural, and organic fragrances, including authentic Bakhoor, Oudh, and Incense sticks. To ensure a seamless shopping experience across Pakistan, please review our policy below before placing your order.

1. Shipping & Delivery Policy

Delivery Timelines

Once your order is confirmed, we process and dispatch it via our trusted courier partners (TCS, Leopards, or PostEx).

• Karachi: 1 to 2 business days.

• Major Cities (Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, etc.): 2 to 4 business days.

• Remote Areas & Rest of Pakistan: 4 to 7 business days.

Note: Deliveries may face slight delays during public holidays, religious occasions (Eid), or extreme weather conditions.

Shipping Charges

• Standard Shipping: A flat shipping fee of Rs. 190 applies to all orders across Pakistan.

• Free Shipping: We offer free delivery on all orders above Rs. 3,000.

Order Confirmation Process

To prevent fraudulent orders and ensure a smooth delivery process, all Cash on Delivery (COD) orders require confirmation. After placing an order, our team will contact you via WhatsApp, SMS, or Phone Call.

⚠️ Important: Unconfirmed orders will be automatically canceled after 48 hours.

Courier Open-Parcel Policy

As per standard operational protocols of courier services in Pakistan, riders are not permitted to allow customers to open the parcel before making the payment. If you have any concerns regarding the product inside, please accept the parcel and contact our Customer Support team immediately.

2. Return, Exchange & Refund Policy

Due to the organic and sensory nature of fragrances (Bakhoor, Oudh, and Incense), we cannot accept returns or exchanges if a product has been opened, used, or lit, due to hygiene and quality control standards.

However, we are happy to facilitate returns or exchanges under the following conditions:

Valid Reasons for Return/Exchange

• You received a damaged or broken item (e.g., damaged packaging, broken incense sticks, or leaked oils).

• You received the wrong product or size completely different from what you ordered.

• The product is missing items from the original order.

Time Window

You must notify us of any issue within 3 days of receiving your parcel. Requests made after 3 days will unfortunately not be entertained.

How to Initiate a Return or Exchange

1. Take a clear photo or unboxing video of the defective/wrong product and its packaging.

2. Share your proof along with your Order ID with our team via WhatsApp at +923233972636 or Email at alnaraebinternational@gmail.com.

3. Our quality assurance team will review your claim within 24–48 hours.

3. Refunds & Reverse Logistics

Return Shipping Costs

• Our Fault (Damaged/Wrong Item): Al Naraeb International will bear the return shipping charges. We will either arrange a reverse pickup from your address or reimburse you if you ship it back to us via a local courier.

• Change of Mind: If you change your mind before the product is dispatched, you can cancel for free. We do not accept "change of mind" returns once the parcel has been opened or delivered.

Refund Processing (If Applicable)

Once your return is received and inspected at our warehouse, your refund will be processed:

• For Online Bank Transfers/EasyPaisa/JazzCash: The amount will be credited back to your account within 3 to 5 business days.

• For Cash on Delivery (COD) Orders: Refunds will be sent via Bank Transfer, EasyPaisa, or JazzCash within 5 business days of receiving the returned item.

Need Help?

For any queries regarding your delivery or returns, feel free to contact us:

• WhatsApp: 03233972636

• Call Support: +923233972636 (Mon–Fri, 09:00 AM to 6:00 PM)

• Email: alnaraebinternational@gmail.com